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FAQ (Frequently Asked Questions)
When Do I Pay For My Order?
Full payment is required as soon as you place your order with PlatinumCostumes.com.
When you place an order online with your credit card, your order is approved or declined immediately (usually within five seconds). If you are mailing in an order, a Check or Money Order needs to be included in the same envelope as the order information.
For more detailed information on how to place an order please see our Payment Options below.
Will I Have To Pay Tax On My Order?
Sales Tax is only charged on orders that ship to a California address. The rate of tax that is charged in California is 8.25%.
If we ship an order outside of California, it becomes the order receiver's responsibility to report the purchase and pay any applicable sales tax when he or she files a tax return.
What Are My Payment Options?
PlatinumCostumes.com will accept payments from Visa, MasterCard and American Express cards. You may also use check cards or ATM cards if they have the logo of any of the major credit card companies listed above on the front of the card.
Your safety is extremely important to Platinum Costumes. All of our online orders are processed securely using 128-bit SSL (Secure Sockets Layer) digital certificate technology. For more information please see our Security And Privacy Related FAQ Page.
If You Still Do Not Feel Comfortable With Transmitting Your Credit Card Information Over The Internet, You May Alternately Phone In Your Order To The Number Below:
(888) 904-9944
Our customer service desk is available to take orders or assist you in any way that we can, from 9:00am-6:00pm, Monday through Friday (PST). Please allow 1-2 additional days processing for telephone orders.
If You Do Not Have A Credit Card, You May Mail In A Check Or Money Order Along With The Following Information*:
- Your Full Name
- Shipping Address (No PO Boxes Please)
- Phone Number
- Email Address
- Item(s) Full Name And Product Number**
- Quantities Needed Of Each Item
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Preferred Shipping Method
In order to avoid missing any important information when you mail in an order, we recommend that you go through the process of placing the order through the website and then writing down all of the information that you see in the Cart.
Our Mailing Address Is:
PlatinumCostumes.com
1423 Marcelina Ave.
Torrance, CA 90501
Cashiers Checks or Money Orders are preferred (as opposed to personal checks) when mailing a payment, so that we are able to process your order the same day, rather than having to wait for your personal check to clear.
*We do NOT accept Checks or Money Orders between September 1st and November 1st due to the high volume of traffic and the necessity to ship most orders in time for Halloween. We apologize for any inconvenience this may cause.
**You can view an item's Product Number by adding it to your cart, and then clicking the "View Cart" option.
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Superman
80s Diva
80s Rock God
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Platinum Costumes Site FAQ 
